Help Desk: Mass General Brigham

How to get Zoom:
Download the Zoom Client: https://zoom.us/download

If you already have Zoom client, check for updates.
Click here to learn more on how to update your Zoom application.

How to sign up for a Zoom account:
You can sign up for a free (or paid) Zoom account at https://zoom.us/signup.

Note: You are not required to have a Zoom account if you are strictly joining Zoom Meetings as an attendee. Click here to learn more about joining a Zoom meeting.

Getting Started with Zoom:
https://support.zoom.us/hc/en-us/categories/200101697

Zoom overview and video resources:
https://zoom.us/resources

Test your device’s camera and audio:
You can perform a test here: https://zoom.us/test

Zoom Viewing Modes:
There are multiple video layout modes you can choose during a session. For information on changing viewing modes and layouts, please refer to: Zoom Viewing Modes

Zoom Troubleshooting checklist:
https://support.zoom.us/hc/en-us/sections/200305593-Troubleshooting

My video/camera isn't working.

Make sure you have “Start Video” turned On
Make sure your camera isn’t obstructed
Make sure you have selected the correct camera (if you have more than one, i.e., internal vs external)

For additional resources:
Read tips on troubleshooting a camera that won't start or show video

My microphone isn't working.

Make sure your microphone is not muted
Make sure you have selected the correct microphone (if you have more than one, i.e., internal vs external)

For additional resources:
Read tips on troubleshooting computer sound issues

There is an echo in my meeting.
Learn about common causes of audio echo

The sound isn't working on my mobile device.
Read tips on troubleshooting audio that isn't working on your iOS or Android device

Zoom FAQs:
For an in-depth list of questions, answers, features and instructions, you can visit Zoom’s Q&A site.